Client A

An organisation within a highly regulated industry required to prove their emergency response capability annually to satisfy their terms of operation.

Problem

Failure to satisfy the supervisory body of their ability to implement a suitable emergency response twice in a row.

Consequence

A third failure would have resulted in a Prohibition Notice and the loss of up to £800,000 a day of revenue.

Berwicks solution

• Political facilitation to overcome a cultural gulf between layers of the organisation
• Training Needs Analysis to target the root cause of the organisation’s deficiency
• Co-operative solution devised to design a suitable training programme
• Intensive training period instigated

Outcome

Test passed with flying colours, morale improved across the organisation and negligible loss of earnings.