Client A
An organisation within a highly regulated industry required to prove their emergency response capability annually to satisfy their terms of operation.
- Problem:
- Failure to satisfy the supervisory body of their ability to implement a suitable emergency response twice in a row.
- Consequence:
- A third failure would have resulted in a Prohibition Notice and the loss of up to £800,000 a day of revenue.
Berwicks solution
- Political facilitation to overcome a cultural gulf between layers of the organisation
- Training Needs Analysis to target the root cause of the organisation’s deficiency
- Co-operative solution devised to design a suitable training programme
- Intensive training period instigated
- Outcome:
- Test passed with flying colours, morale improved across the organisation and negligible loss of earnings.